WARRANTY POLICY

Limited Warranty Overview

Citizen Performance guarantees that our Citizen Warp Drive Kits are free from material and workmanship defects for the original buyer. This is valid only when bought directly from Citizen Performance. This warranty starts from the delivery date, provided the kit is new when purchased. Items bought through third-party sellers not associated with Citizen Performance do not qualify for this warranty.

Drive Unit Warranty

The components of the drive unit, which include the motor assembly, housing cover, internal gears, motor control unit, and battery, are covered under warranty for one year.

Warranty Limitations

The warranty does not cover:
- Expected battery wear over time, unless the capacity drops below 60% of original or it exceeds 800 charge cycles within a year.
- Damage from using the wrong charger, neglect, misuse, exposure to water, or normal wear and tear.

Battery Care

To maintain your battery:
- Keep it in a cool, dry place.
- Keep it fully charged.
- Charge it every 30-45 days if not in use.
- Note: Damage from neglect, water, dropping, or collisions is not covered.

Exclusions from Warranty

This warranty does not cover:
- Issues from installing the kit incorrectly. It's your responsibility to ensure proper installation to handle the kit's torque.
- Damage from connecting a battery exceeding 52 nominal volts or from incorrect battery types.
- Natural wear and tear, misuse, or alterations from the kit's original condition.

Additional Exclusions

The warranty doesn't apply to:
- Normal wear and tear.
- Misuse like stunt riding, jumping, or off-road activities not meant for e-bikes.
- Products modified from their original state.
- Unauthorized repairs or parts.
- Rental or commercial use unless specified.
- Products sold by non-authorized resellers.

Warranty Claims

To make a claim:
- You must be the original purchaser.
- Contact the Citizen Performance at info@citizenperformance.com during the warranty period. You must provide photos and a description of the warranty issue. Do not send anything in for warranty unless and until Citizen Performance authorizes the claim.

-Shipping expenses for warranty parts are borne by the customer. 

-It is in the sole discretion of Citizen Performance to deny a warranty claim if Citizen Performance believes the customer abused, misused, modified or voided the warranty in some fashion.

Important

This warranty replaces all others and excludes all implied warranties, such as those for marketability or suitability for a specific purpose. Citizen Performance is not liable for indirect damages or losses. Our responsibility is limited to replacing or repairing defective parts or refunding the purchase price if not repairable or replaceable. 

Remember, proper care and usage are crucial for the longevity and performance of your Citizen Warp Drive Kit. Follow all guidelines and instructions for the best experience with our products.