We pride ourselves on the quality of our products and want our customers to purchase with complete assurance. Kindly review our return and restocking fee policy that applies to all components & accessories we sell.

Returns of New and Unused Items Within 30 Days of Receipt

Customers have the flexibility to return items in a new and unused state within 30 days of receiving them. We'll provide a full refund without any restocking fee, deducting only the shipping costs. For all such returns, the return shipping expenses lie with the buyer unless it's our shipping mistake. Refunds will be processed via the original payment method.

Returns of Used Items:

Should you return items that have been used, you can do so within 21 days from the purchase date. The customer is responsible for the return shipping cost and and a restocking fee of $250. The items should be damage-free.

Return Shipping Costs:

The cost of shipping returns is borne by the customer. These expenses are non-refundable. We suggest opting for a traceable shipping service and acquiring shipping insurance as we can't promise that we'll receive your returned item. 

Battery Returns:

Owing to shipping carrier restrictions, batteries are non-returnable. The constraints surrounding high-capacity lithium-ion batteries make it impossible for customers to ship them back.

Thank you for your understanding and for choosing CitizenCycle.